Ton Dekkers is working as a practitioner, manager and consultant within the area of software quality for a great number of years. Within this area he specialises in estimating, performance measurement (COSMIC FFP - FPA), risk analysis, priority management and QA in projects (Quality Tailor-Made approach in practise). He was also a trainer and implementer in software estimating, risk management and QTM.
After 22 years within Sogeti Nederland B.V., Ton Dekkers is now the Head of the Centre of Excellence for Estimating and Metrics Shell Information Technology International.
In addition he is currently president of the International Software Benchmarking Standards Group (ISBSG), vice president of Netherlands Software Metrics Association (NESMA), and member of COSMIC International Advisory Committee.
He is active on National and International events like: ESEPG (2003, 2006), IEEE Metrics (2003), ACOSM (2003), IWSM (2003, 2004, 2005, 2006), Metrikon (2003, 2004, 2005, 2006), SMEF (2004, 2005, 2006), IFPUG (2004), PSQT/PSTT (2004), ESMA (2005), UKSMA (2005), AEMES (2005) and Project Management Parade (2006).
The investment in Software Process Improvement (SPI) is this the benefit!
Abstract: The investment in SPI should result in the area of better performance, higher customer satisfaction, less defects, more reliable agreements and last but not least less cost.
Determination of performance must be implemented in a way that it can be measured before and after the institutionalised SPI. In a real benchmark is also looked at external parties to have insight in the own performance and the potential of the possible improvements.
With the repository (release 9) of the International Software Benchmarking Standards Group (ISBSG), a public open dataset with over 3000 software development projects is available to compare the own performance. The ISBSG dataset shows the potential results of a more professional process.
In the presentation, the process and conditions for benchmarking, the possibilities of using the ISBSG data and how it can be used as a reference to the results of the implemented SPI. The ISBSG questionnaire provides every organisation a base set of metrics to perform a benchmark. To define additional and more specific metrics, the Goal-Question-Metric Method is very effective.
The business case of the investment in a software development tool is used as an example. Based op based on (available) benchmark data the potential improvement of the SPI is quantified and the expectations are made more realistic. Especially the validation of the result of the SPI effort promised by the supplier proved to be very relevant.
Ms. Dekkers is President of Quality Plus Technologies, Inc., a progressive management consulting firm specializing in working with companies who want to improve their software and systems success.
Quality Plus does so by creating realistic and successful process improvement initiatives through objective and goal direct project measurement. Software measurement, software quality, project estimating, project management, process improvement, requirements, and software sizing (using function point analysis, as an example) are a few of Ms. Dekkers’ specialty areas.
Carol Dekker is also a visiting scientist in the software measurement area with the Software Engineering Institute (SEI) at Carnegie Mellon University based in Pittsburgh PA, USA. Ms. Dekkers is a Certified Management Consultant (CMC), a Certified Function Point Specialist (CFPS), a professional engineer (Canada), an Information Systems Professional (ISP) and an ISTQB Certified Tester- Foundation Level.
Carol Dekker is the Past-Chair and Founder of the American Testing Board, which is one of the most active members of the International software testing qualifications board (ISTQB). She is a former President of the International Function Point Users Group (IFPUG) and is active in leadership positions with the Project Management Institute (past chair of the Metrics SIG), the American Society for Quality (ASQ software division council), and the International Organization for Standardization’s (ISO) software engineering standards subcommittee.
She has been a member of the editorial review board of Software Quality Professional Journal since its inception and also performs reviews for Computing Reviews. ASQ's Quality Progress named Carol as one of the 21 New Voices of Quality for the 21st Century. The PMI Project Management Network (PM Network) journal published an interview article Maximize the Business Cycle, featuring Ms. Dekkers, in January 2005.
Combat Resistance to Software Measurement by Targeting
Management ExpectationsAbstract: The software industry has been slow to embrace measurement
practices even when software managers recognize the benefits it can deliver.
This presentation addresses the issue of resistance and issues related to
successful software measurement by addressing management expectations. It
includes a discussion of the human and technical factors that are critical to software
Dr. Frances Paulisch is a software "best practice" evangelist at the corporate technology division of Siemens AG in Munich, Germany. She is responsible for the "Siemens Software Initiative" which enables the sharing of best practices related to software and quality throughout the Siemens enterprise.
Two of the main current areas of interest are measurement of software-based systems and requirements engineering. She is also the editor of OBJEKTspektrum, a German publication on software engineering and management, an area she has been active in for over fifteen years. She is a member of the ACM, IEEE, and the German "Gesellschaft für Informatik".
Establishing a Common Measurement System at Siemens
Abstract: Software is of large and growing importance for practically all Siemens Groups. With ca. 30,000 software engineers worldwide it is clear that software is an integral part of many of our products. Having adequate processes and the importance of process improvement activities has been an important topic at Siemens over the past decade and many Siemens organizations are firm believers in using measurement system to help control and improve the processes.
More recently, in the fall of 2004, we started the development of a Siemens-wide measurement system and this system is meanwhile also in broad use at Siemens. Many different sources of information were taken into account, both Siemens-internal as well as external, to establish an approach that best meets the needs of a broad set of stakeholders.
The harmonized and common system within Siemens enables more transparency and allows increased best-practice sharing across organizations and Groups. This presentation will provide lessons learned in establishing such a measurement system and will describe the structure of the measurement system. Furthermore, first insights of what we can learn from the data will be given.