After the excitement of implementing a new Metrics program has disappeared within an organization, how does an organization recapture the enthusiasm and vitality of the program after only a few months of data collection?  What are some of the common challenges that make the management team impatient and project teams question the value of the program?  Many metrics programs fail to gather any traction within an organization and are typically the first to go when budgets are scrutinized.  In this presentation, hear what the IBM Corporation has done internally to propel metrics to the forefront of decision making and how the use the business intelligence derived from data has been used to drive business value, implement process improvements, and most importantly drive and sustain new business relationships.

Wai F. Hom is a Program Manager with the Global Business Services unit of the IBM Corporation. In 2002, he was appointed the Program Manager of IBM's Benchmarking and Competitive Analysis (BCA) program, where he is responsible for architecting and overseeing the program while introducing growth and innovation to the program's capabilities. In 2008, the Program was recognized with an IBM Corporate Award for Best Practices in Competitive Intelligence. Over the past 8 years, the scope of BCA Program has grown, impacting many parts of IBM's Services' business from the engagement and proposal process, to contract negotiations and delivery of project and annuity based services. In 2009, the program provided support to new engagements and existing contract totaling over one billion US dollars in revenue. Since joining IBM in 1983, Mr. Hom has held numerous positions in Application Development, including Programmer, Data Architect, IT Architect, Technical Education Subject Matter Expert and Instructor, Tools Strategist and Consultant. Mr. Hom has a Bachelor of Science (with Distinction) in Computer Science and Statistics from the George Washington University.